RETURN POLICY

RIGHT OF WITHDRAWAL :

If a delivered Product does not fully satisfy the Customer, the Customer may return it to the Website Operator. The Customer has fourteen (14) days to do so from the date of receipt of the order. The address to return the product is : Hélène FRANCO 8 rue Orfila 75020 Paris, France.

In accordance with Article L.221-21 of the French Consumer Code and in order to exercise this right of withdrawal under the conditions set forth in Articles L. 221-18 et seq. of the French Consumer Code, the Customer is invited to complete the standard withdrawal form by clicking on the link below: https://entreprendre.service-public.fr/vosdroits/R38397

The Website Operator will send an acknowledgment of receipt of the Customer’s withdrawal request via email.

If applicable, the Customer may exercise their right of withdrawal by providing the following information to the Website Operator:

• name, physical address, phone number, and email address;

• decision to withdraw by means of an unambiguous statement (for example, a letter sent by mail, fax, or email, provided that these contact details are available and therefore appear on the standard withdrawal form). The Customer may use the model withdrawal form, but this is not mandatory.

Return shipping costs are the Customer’s responsibility, unless the item cannot be returned by standard mail, in which case the Website Operator will collect the Product at its own expense. The exceptions under Article L.221-28 of the Consumer Code apply and preclude the exercise of the right of withdrawal, particularly if the order consists of a contract:

• for the provision of services fully performed before the end of the withdrawal period and whose performance began after the consumer’s prior express consent and express waiver of their right of withdrawal;
• for the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
• for the supply of goods made to the consumer’s specifications or clearly personalized;
• for the supply of goods liable to deteriorate or expire rapidly;
• for the supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
• for the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;

• the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the control of the seller;

• maintenance or repair work to be performed on an emergency basis at the consumer’s home and expressly requested by the consumer, limited to the replacement parts and work strictly necessary to address the emergency;

• the supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery;

• the supply of a newspaper, periodical, or magazine, except for subscription contracts for such publications;

• concluded during a public auction;

• the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering, or leisure activities that must be provided on a specific date or during a specific period;

• for the supply of digital content not provided on a tangible medium, where performance has begun following the consumer’s prior express consent and express waiver of their right of withdrawal.

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused, and with all applicable accessories.

In addition to the returned Product, the return package must also include a letter specifying the Customer’s exact and complete contact information (last name, first name, address), the order number, and the original purchase invoice.

The Site Operator will refund the Customer the amount of the Product within fourteen (14) days of receiving the Product and all the necessary documents to process the refund. This refund may be issued via the same payment method used by the Customer. In this regard, Customers who paid for their order using store credit or gift cards may be reimbursed via store credit or gift cards at the discretion of the Website Operator.

By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal terms.